Chillspark wrote:running 4.5.4; update not available in download section.
Ok, it used to be there.
Well, maybe Gvox wants customers to upgrade to Encore 5 now and reckons you are too late to update Encore 4.5.4 to 4.5.5.
Maybe you downloaded that update before and saved it somewhere?
If you bought Encore 4.5 after Jan 1, 2007, you can get a free upgrade to Encore 5.
Most likely, you bought your 4.5 before that date, since it is 4.5.4.
If you are the legit owner of a license for Encore 4.5x, you can upgrade to Encore 5 for the 'Upgrade price', which is roughly 1/3 of the 'Full version price'.
PS, you did not yet tell us which WIndows version you use. 2000? XP? Vista? Which Service Packs applied?
If it is Vista, check the drivers for your soundcard, should be the latest from the soundcard manufacturers website!